Returning Fake Rothys to China/PayPal's reaction to Fraud

[LMKersch]

I ordered Rothys from a link on FaceBook. I know, I should have been more savvy. When the shoes arrived after more than a month, they were the wrong style and wrong color. To get my $114.99 refund, it will cost over $200 to return these to China. While PayPal offers reimbursement for return shipping, it is only $30, leaving me out $55.  I have an open dispute, but I got a message yesterday saying I needed to respond to the seller, even though I did respond to both the company and to PayPal. I described the problems (wrong style, wrong color, knock off, expense of return to China) to both, but I have no way of knowing if either received my reply. I can't tell if this message is a generic reply to make sure that I answer the seller's offer before the due date or if I actually need to provide more documentation (which I don't have). What is your experience with Paypal's handling of fraud?

[KatH07]

I had a similar problem and feel so dumb for missing what now seems so obvious. I did immediately catch the issues (ordering what I thought was Rothy's but got a China vendor and site). I reached out to the vendor to cancel the order (no answer from them).  I submitted a dispute to Paypal as soon as I received the order acknowledgement and could tell it wasn't Rothy's, and still Paypal won't help. This is disappointing and wondering why I should continue to use Paypal for transactions if they're not protecting their customers. 

[LisaChilds]

here’s the real question- WHY IS PAYPAL WORKING WITH THESE FRAUDULENT COMPANIES AFTER SO MANY COMPLAINTS?? (Complicit?) I thought the whole reason for PayPal was to have added protection??? What’s the point then? It just happened to me too. I noticed immediately after getting the PayPal receipt and told the seller to cancel the transaction then I opened a case with PayPal. The seller ignored me and I got a shipment notification. PayPal ignored my email and sent me a generic email to work with the seller. From the sounds of the above I’m not getting my $ back So PayPal has no policy for not working with counterfeit sellers ?!

[KatH07]

Same exact situation and I agree. I will not use PayPal again.

[kbloom2131]

Paypal us siding with these scamming Chinese companies! Disgraceful! Do NOT use Paypal they will NOT support you!!

[Eman870]

I guess I’ve been scammed too . I ordered Rothys from a Facebook link ..so stupid . I received a shipping text right away so I figured it was good . I ordered 9/19.tried to cancel last week by sending an email .. no response . And no shoes

[chris19702]

I feel the same way!  I contacted PayPal minutes after my order went through.  They should have been able to STOP that transaction.  Now, the company, who I also emailed to cancel my order, quickly sent a shipping notice so that they wouldn't be able to honor my request.  I will definitely be be deciding if I will continue with PayPal on the resolution of this transaction.  With so many complaints, why are customers even still experiencing this FRAUD?!

[betj2048]

I ordered a size 6 Rothy's sneaker, I received a size 10 pointed toe flat. I think it's a size 10 because it's not marked. Totally fake shoe. Paypal should be shut down because they are not supporting these claims. I won't use them again.

[kbloom2131]

Paypal sided with Chinese company even though they sent me a different product than was advertised. This is something everyone should be aware of. So many peopl are losing money to these Chinese companies and Paypal is doing NOTHING!!

[LisaChilds]

How can PayPal be supporting counterfeiters ?? PayPal chooses to work with these companies that have fake copyrighted websites etc I sent an email to the company being defrauded (Rothy’s) as well. What is the point of using PayPal if they are in cahoots with criminals

[Sally1313]

Same situation here- at first the company offered me $3, then $10 to keep the shoes. After opening a dispute on PayPal they said they will refund is I return- but like others, it will cost so much it's not worth it. I also looked it up and it is actually not legal to send counterfeit items through the mail- https://pe.usps.com/text/imm/immc1_015.htm. If you used a credit card to pay through PayPal, call your CC customer service and dispute the charge. I just spoke with Chase and I will need a statement from Rothy's to confirm that this was not an authorized seller (VariableMall) and Chase will refund the purchase and not require me to send them back to China.