I purchased a king and 2 twin quilts, totaling over $150 and I emailed them several times asking the status as I purchased these in early November 2018 as Christmas presents. I received conflicting responses and on 12/24 contacted paypal saying I never received the items. Then they gave ma and also gave paypal a tracking #... and lo and behold this item was delivered to my mailbox today (DHL and originated in CHINA-the company claimed to be in Oregon USA). This is a total ripoff scam!! The ONE and only item delivered was a 2 foot by 3 foot joke of a very poor quality "quilt". It is too small for my dog bed... I have been a paypal member since its inception and I fully expect my money back from Paypal. This was not the item ordered, it was not the item as described and it was no where near the king, and 2 twin quilts I paid for. If paypal doesn't protect us from this, I will be shocked. I will also make sure I take any and all avenues available to me to ensure I get my money back. Right now my issue is still "in dispute" and I am awaiting a call back from paypal as the hold time was close to an hour. I have all the documentation, screen shots, pictures etc. This is a classic scam that I unfortunately (as did many) fell victim to. Isnt this what buyer protection is supposed to protect us from??
UPDATE Paypal called back and said not to worry, that they changed it to an "Item not received as described" issue and that they would change it and send me an email where I could upload pictures and any info. They said I would get an email from Paypal.
UPDATE I did not get this email, so I went back to paypal online and changed the claim type myself and uploaded photos, plus the BBB and other known scam info to Paypal. I certainly hope that the buyer protection applies here... the agent told me it surely does and not to worry... but after reading other community responses here in this forum, I am somewhat concerned. I will update so that the community knows if Paypal stands behind us and truly protects is and will let you all know the outcome. The man on the phone said the seller will have only 3 days to provide proof that they sent what I ordered, which will not be possible, as they certainly did not do so. My main concern is that I never did get the email the man on the phone from Paypal said I would get, and he did not change the claim as he said he would- I did that myself. Why this company is allowed to remain a member of Paypal is another concern...
