Sea Glass Christmas Tree from China

[TSHWyoming]

While scrolling Facebook early Nov 2020 an add for Sea Glass Christmas Tree comes up. I'm enchanted and the item seems to be everything nifty for a real sea glass tree 6" high. I order the item.  I now can't remember the name of the company but when the order arrives 3 weeks later, FROM China, the 3" tall, plastic Christmas tree with lit bottom is NOTHING like what I ordered and is valued on the receipt at $1.  I paid $19.95, and approx. $23 with tax. I was totally ripped off and the packaging label doesn't indicate enough, I don't think for me to go on. Does this information mean anything to anyone?

*SHENGYUANWA  <removed>, CH

Doing business as: PP* Merchant Charge

<removed> UNITED STATES     I also have a bunch of numbers. Would like to dispute the charge of a piece of junk product I received.

[granpaeagle]

I had the same problem.  Recently received a junky plastic tree worth about $1 instead of the sea glass tree I paid $23 for.  I tried contacting them to no avail.  Sad.                                                                                                                                                                                                                                                                                                                                 

[kernowlass · Accepted solution]

@granpaeagle 

@TSHWyoming 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it....or one for your country.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

[skrajcir1]

I was also scammed by this company and PayPal closed my case saying it was delivered.  Did anyone get their money back from PayPal?  This seller has since closed their website so it was a scam.   I am going to contact Facebook too as they supported this business.

[klou1]

same results as you!  PayPal closed the case. I never received anything!  Tracking number was non existent.    I bought 3 sets,  gifts for my daughters!

[TSHWyoming]

So sorry the same thing happened to you with Sea Glass Christmas Tree from China SCAM.  As you may have read I was never able to secure ANY progress with PAYPAL regarding a refund or even getting them to investigate the company.  I am irritated with PAYPAL marking my complaint as 'RESOLVED".  At any rate, there is nothing that irritates me more then being scammed so I pursued my complaint through AmEx.  As usual I found AmEx well worth the cost of the card. Service with AmEx remains outstanding !!  I was able to get a full refund on my purchase of this crappy little plastic tree.  So....I am suggesting that while PAYPAL doesn't do anything productive on this front, reach back to your credit card company and try that route.  Best, Tracey Heilbrun

[jheitz]

I ordered and received the same plastic trees from that same seller in China. I ordered 2 of them. I disputed the sale with PayPal and was first offered an $8 reimbursement by the seller. I rejected that offer. PayPal went back to the seller and the seller then offered me a full reimbursement, but only if I would pay to return the small plastic crappy trees to China at my expense. I contacted PayPal again and told them that this seller is a fraud and is using someone else’s photos who sells “real” Seaglass trees. PayPal issued me a full refund and told me I did not have to send the trees back. I hope PayPal stops letting this fraudulent seller use PayPal to sell their crappy plastic toy trees.

[TSHWyoming]

Thank you for your description of your problem. This should help me to resolve my exact same situation. 

Tracey Heilbrun

[Chassibi]

How did you get ahold of anyone at PayPal? I also ordered 2 trees in October. I first filed a dispute because I had not received them. Then they showed up and were plastic trash. Now I cannot do a dispute about them being not as described. Any advice?

[jheitz]

Wow, your situation is identical to mine. You can first file a dispute in the Resolution Section of PayPal. They keep contact with you by email. Be persistent with PayPal. My total time to resolve was about a month and a half. Also, a few times, I did call PayPal and spoke to someone on the phone. Just make sure you have time to wait on the phone because the time till you get a representative can be long sometimes. The phone number I called is: [Removed. Phone #s not permitted] Hope you get it resolved and get your money back like I did. This company needs to be put out of business.