Secure My Account

[RondaMcLean]

PayPal has locked my account due to “suspecious activity”. I’ve already confirmed that the I did make the purchases. Not good enough. They want me to Secure My Account. I’ve uploaded my DL, answered security questions, additional info & changed my password. I’ve called them & asked them to call me. Hung up after hour on hold. DOES ANYONE KNOW HOW TO RESOLVE THIS ISSUE?? HELP? Thank you.

[Oregon11]

@RondaMcLean

You're going to need to call PayPal back and talk to a rep.

To prevent this from happening again, only log into PayPal from your home internet or mobile internet provider. Don't log into your account over a public wifi connection. You should also limit logging into your account from only two devices; one desktop/laptop, and one phone/tablet. Don't let other people log into their PayPal account with your phone or computer, and never log into your account over a VPN provider.

Here is a PayPal link with details on securing your account with a Security Key. When you get your account unlocked and set up a security key, it will require an sms be sent to your phone every time you log into your account.

https://www.paypal.com/us/smarthelp/article/What-is-the-PayPal-Security-Key-FAQ2357