Seller canceled my order but no refund.

[Ramhead]

Hi,

I've bought an eBay item and instantly paid with PayPal. 

The seller changed his mind and canceled my order.  He also told me that he refunded me but so far I don't see any changes in my account.

I've noticed in eBay resolution center that 1 case is waiting for my attention.

It says that the seller canceled the order and I have two options to choose:

Did you pay for this order and receive a refund?

• I didn't pay for this order
• I paid for this order, and I received a refund

Since I haven't received a refund, I can't click on any of this so I'm stuck with it. Can anyone help me with this?

thanks!

[kernowlass]

@Ramhead 

What does it say in your paypal account, anything about a refund next to that transaction?

[Ramhead]

Nothing other than "Payment" 

[kernowlass]

@Ramhead 

If you DIDN'T use funds in your Paypal balance then once marked as completed it will automatically go back to your bank account or card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that varies country to country.

So i would give it about a week and see if it goes back to your bank account or card.

[Ramhead · Accepted solution]

Well, after I've opened a Paypal dispute, seller has accepted my refund request and I've got my money back.

It's strange that seller can cancel the auction without making a refund first.. Just a fair warning.