Seller giving a different return address
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
To get the refund,you have to return the item to the address she has with PAYPAL,because once it is delivered,Paypal robot will take your tracking and check with the carrier website,if it is under $750,then the zipcode must match.
if $750 or more,there should be signature confirmation.
Now you said Paypal is waiting to hear from seller if she has indeed received her item despite tracking shows it has been delivered.
what makes Paypal so cautius?Robot usually does the refund unless you told them you shipped to a different address?
Is this an Ebay sales,did she tell you to ship to a different address via ebay message system,if so,hold on to it,you may need Ebay .
(I am a veteran seller,my return address on shipping label is a mail box with a mail station in my neighbor hood ,but if a buyer wants to return the item,I would give them my home address as I dont check my mail box often and the 2 addresses haev different zipcodes.it all depends on how honest the seller is)
if you lose,then file chargeback with your credit card issuer if you have used a credit card,once a seller gave me 3 addresses for selling some fake jewelry,I won the chargeback,I dont even have to return the fake jewelry,it is worth less anyway)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The zip city and state are all the same in both addresses and it shows it delivered. Onced I entered the number to prove it was shipped I guess that's all they need to see is the same city state and zip because that's all USPS shows me any way. I got my money refunded with ten minutes of sending in the tracking information. I never shop on line anywhere other than Amazon or very well known sites and this is why . buying things from postmark ,eBay ,mercari etc seems more trouble than its worth and this is why. Sellers like her give the good honest ones a bad name .
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The seller told me to send the faulty iPhone to their address. They received it. Australia Post tracking number and signature showed they received it. The seller told me they got it in an eBay conversation. Paypal told me to send it to an address attached to the sellers Paypal account but I had already sent it. Paypal said they would not take screenshots of the eBay conversations as proof. The conversation said where the seller wanted it sent, that they received it and that they would refund my money.
I wonder if that is all that the seller has to do to sell faulty goods and get away with it

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Getting money back from Ebay in Payments Archives
- I don't see the refund payment button in Payments Archives
- Why would PayPal checkout use an old address I already deleted from the PayPal website? in Disputes and Limitations Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Payment of USD 69.99 in Payments Archives