Hi All,
last month I a placed an order with Currys (UK) (paid via my bank account). I had to raise a case as I couldn't get through to organise a return for the items and feared my time to return would run out. A few days later I managed to organise a return with Currys and paypal closed the case and limited my account. I didn't mind at the time as all I wanted was a refund anyway. All items were unopened and returned within the requested time frame to be eligible for a full refund. On the 18th of September I received confirmation emails from Currys that they had the items back and it would take up to 14 days to receive a refund. However, 15 days later I had no refund nor communication from Currys.
I spoke to someone on Currys live chat who informed me that my refund had been processed on the 18th of September and that I needed to call Currys for more information. I was on hold for an hour before the line cut off so decided to try the next day. The next day came around and I was on hold 2 separate times both for an hour and the same thing happened again so I resorted back to live chat. I was then told on this chat that the problem couldn't be on Currys end because they had processed the refund and to check with paypal (eventhough I could see that no refund had been processed according to my paypal account).
I singed into my paypal account and the transaction was still marked as complete and my balance zero with no sign of a refund. I've sent three messages to paypal explaining what has happened and all that I'm after is clarity on where the money is, but all I get is automated responses from paypal. I am unable to reopen the case or get any help form the resolution center due to the initial case raised against this transaction.
Am I alone in this? Can anyone help/ advise me on how I find out where my refund is? I have returned the items and Currys have confirmed receipt of those items so I am well within my right to get my money back but no ones seems to know where it is. Any help/ guidance will be much appreciated!
