UPS cannot supply intranet documents

[pixel8mb]

After I started a case for item not received (from site I now know is likely fake but very legit-looking), seller responded with tracking information. That information was false, UPS confirmed package went not to me, not to my address, was sent by Amazon, not Dluode.com. I escalated the case, said false tracking, thought that was more than enough for an investigation. But PayPal closed the case, saying “seller provided valid proof of delivery.” That same day I went to PP site to appeal and there wasn’t an Appeal button connected to the dispute. I called, advised by nice PayPal person to obtain an “intranet document” from UPS showing address package was delivered, and he re-opened the case.

Called UPS, they said sorry but due to UPS security measures, UPS cannot disclose buyer’s name and address to me, suggested that PayPal contact UPS directly, said UPS can conduct 3‑way calls with people like me together with PayPal representatives to quickly confirm false tracking. The UPS rep said I was the 50th person she spoke with today with the same PayPal problem, and PayPal should know better about this situation. Trying again, adding that information to my case see if PP will finally help me out and verify they can protect internet buyers.

[kernowlass]

@pixel8mb 

They don't have to give information on where the item was delivered only that it was not delivered to YOU.

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[pixel8mb]

Our messages crossed, I just posted my case was resolved in my favor. I've seen that website link before, and it's listed as possible scam. I went through channels and avoided another possible scam at that link. Sorry but my trust is at a very low ebb right now. There needs to be better policing of scams, and more straightforward dispute resolving my PayPal.

[pixel8mb]

After weeks of efforts on my dispute and nothing helped, immediately after my post above I received a response from PayPal saying I’d receive a refund. Thanks for that, but no thanks for the hassles I went through. The timing seems like too much of a coincidence: does a PayPal customer have to post a bad review in order to receive the attention we deserve?

I’d like to feel PayPal could be proactive when alerted to websites like the one I succumbed to, and help protect customers from these scammers. An example of a company doing just that is Chase, which did not process a payment I tried to make recently on a fake Change of Address site, which they had discovered from other customers.

The people behind the retail website I was fooled by, as well as the Change of Address site, must have made huge investments in making their sites look super legit. The “gov” site mimics the official site in every way, and the retail site has pictures and information on a huge number of products with slick graphics, easy ordering etc. I think this shows how confident they are that they can profit from such an investment.

I’ve made a complaint to the FTC but doubt it will go anywhere. PayPal protects us from giving out our credit card info, and I’m very grateful for that. As a powerful force on the internet I believe they should help stop scamming websites, maybe join forces with other companies of their stature to do that, and win back loyalty and confidence in the internet.