Unauthorized payment to Wargaming Group Limited

[VladanB]

I'm not sure if I'm allowed to post this here, but I woke up to find that all my Paypal money has been sent to Wargaming Group Limited (about 700$ in total):

I've never even heard of this Company, nor have I ever played their games. I rarely use Paypal, and I haven't bought anything with it since October. What is going on here? I reported the transactions, but I'm not sure what else I need to do. That was like a 2-months worth of salary just gone from my paypal account (salary is low where I'm from).

Any advice to how I should proceed? Are unauthorized transactions like this common, and do people get a refund?

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[kernowlass · Accepted solution]

@VladanB

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?

Did you respond to a spoof email that allowed your account to be hijacked?

I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

Also contact customer services.

[VladanB]

@kernowlass

Thank you for your response. I've used the 'Report a Problem' function to report it as an unauthorized transaction. I've changed my password, but not the security question. I will change that as well. I haven't ran a virus scan for some time since my PC is working just fine, but I will do that as well.

I haven't responded to any spoof emails of course.

I'll contact the customer service as well, and hopefully this problem will be resolved quickly.

[minhnam138]

Vladan. Have you got this refunded/resolved? The exact issue happened to me today. Woke up to 2 unauthorized transactions from WarGaming (around $100 total). I already reported the transactions as unauthorized, but wonder how your case ended up. Thanks!

[makluso]

Same here, i never do this payment ! this f*** stolers

[cmmoniqueee]

Hi. Did you get your money back?

[VladanB]

Yes, I got all my money back in about 4 days. I reported it as unauthorized transaction, and I also called Paypal's customer service, seems like that helped speed up the process.

[Corbin97]

The same thing happened to me but luckily I don't have enough money in my pay Pal to buy what ever it was

[Apoltech]

Please help me paypal says that there's no unauthorized payment made in my account. My pc attack by ransomeware and get my encrypted password 😞

[abdlwahd]

Please help me, i have same problem Unauthorized payment to Wargaming Group Limited lost above 900 USD, i tried to contact all paypal supports hot lines, but they're not working, even i have money on hold and they're too got withdraw to that company, i have bills to pay and stuck here