WCKB Trading Co., LTD.

Codygirl
Contributor
Contributor

Has anyone else been scared by this company ?  I ordered some doll figurines of my daughteRS, paid for them on PayPal and never got them

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48 REPLIES 48

Fwilkins70
Contributor
Contributor
Good luck @Grannyfrannysta. I almost got stuck the same way but finally received my package. When I examined the package I found out that it had two shipping labels on it. One to get it from WCKB in China to the importer in the States and another slapped on top of that one to get it to your local post office. So when you put that tracking number in that Chinese shipping company website it only tracks it to an import company in California. When I tracked mine all it would tell me is that it "arrived at LAX and was awaiting courier pickup." Six days later it arrived in my mailbox. I Googled the from address on the USPS label and it comes up to "New Zealand Seafood Importers." They apparently generatd a USPS label with my address on it but never sent me the tracking number.
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hndcuffs17
Contributor
Contributor
I finally received my order. Better late than never
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cc12122mar
New Community Member
I ordered two nurse cups the middle of April. I never got an email confirmation so I was a little worried. I received one the end of last week. I emailed the email address from the PayPal payment to check the status on the other. They responded within 24 hours and I got the other one today.
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hndcuffs17
Contributor
Contributor

Purchased a Tumbler for my wife for Mothers Day, still hasnt arrived and its 5/25.  Hope this isnt another China Scam.

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@hndcuffs17 

 

Probably one of these?


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
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hndcuffs17
Contributor
Contributor
I finally received my order. So I guess they are legit, just suck at customer service
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hndcuffs17
Contributor
Contributor

I should have never trusted an advertisement company that was on Facebook, however I have ordered from other companies with no issues.  I did notice that the website was different than the Trading company that received the money so that should have been an immediate red flag when I purchased it.  This is why I use PP, because they usual do a good job about resolving disputes.  I sent a dispute into PP for a full refund, I am starting to believe that this company is a scam.  Hopefully PP can resolve the issue.  

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cathyvall
New Community Member

For what it's worth, I ordered 2 nurse mugs and got them as ordered except it took a loooong time.

 

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SR48
Contributor
Contributor
I ordered jewelry style mugs and have never received them. I ordered on April/16/21. I’m getting worried that this was another scam site!
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