I purchased 2 mobility scooters from an international company. When the first one arrived (second one never came) it was a child’s balance scooter not the adult, full size mobility scooter I ordered. When I contacted the company they told me I am responsible for return shipping and that it could cost $30-50 so I should gift it to someone if I do not want it. I filed a dispute with PayPal who says I must pay for return shipping and once the company confirms that they received the item I will get my money back. How is it fair that I paid for an item, received the wrong one, and have to pay half the original item price to return it to get money back? I will still be out the very high cost of return shipping. And how do I know the company will say they received it? I can provide a tracking number but it won’t refund until company states item was received. This IS NOT protection by PayPal. This is an international scam. I have the original packaging from shipping that proves the item weight is WAY WAY WAY less than what the weight of the correct item would be. Again, there is ZERO PayPal protection here. Is there anything I can do or anyone I can call to find resolution to this? If not and I end up eating the cost of these purchases I will close all PayPal accounts and spread this story all over social media and every public forum I can find.
