given wrong FedEx number

EDS63028
Contributor
Contributor

The FedEx number supplied on eBay was not my number it was for another person in my town from a totally different company... when his package was delivered it showed my package being delivered but I have no delivery? expressed this on the Resolution Center and they closed my request because it showed it was delivered but they never check where it was delivered nor I guessing did they check with FedEx I was on the phone with them for over an hour before we found out that it wasn't my address on the tracking number... I just want my money back and I'm about fed up with ordering things on line PayPal makes it too hard to communicate with them and never give options just close not very happy.... 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@EDS63028 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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