item NOT received seller give false info???

[alin0107]

i Have made a order on gearbest...in 4 april paymeny,package sent from france i am from Romania,never received nothing,made PayPal claim..the seller give false info that the package was delivered.. FALSE..i didnt get nothing.. in gearbest account AND 17track app the package never departed from france...what can i do?? the PayPal respond with robot message...i Have give the proof of package stilul in france...i think they will deny my claim..please help help!!!!

[kernowlass]

@alin0107 

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

[alin0107]

hello the claim is NOT closed yet..but PayPal May believe the false info seller give...the item is NOT delivered...i Have proof of that..gearbest AND 17track tracking no verification...the item NEVER departed from seller!!