Chargeback Recovery Fee

[mardi]

I had a buyer dispute a purchase he had made because he forgot about it. The next day he cancelled it with his credit card company and they returned the money. 10 days later paypal returned my money AND ON THE SAME DAY took it AND a $20 chargeback recovery fee out of my account again. I have been trying to get someone to do something about it and was again sent a note today telling me that they are waiting for the buyers credit card company to refund the money....even though paypal has already sent me a note telling me the money WAS refunded.

Anyone have any suggestions about how I can get this quickly resolved? Both myself and the buyer have been on the phone with paypal customer service for hours at a time trying to get it taken care of and I just can't believe how ridiculous this is. How is it that paypal is allowed to continue this kind of business practise?

[PayPal_Amy]

Hi mardi!

Having a chargeback filed against you can be very frustrating.  A chargeback that is filed against you is different than a PayPal dispute in the way that we are dealing directly with the buyer's credit card company.  The credit card company is the sole decision maker with these. 

PayPal will receive dispute information from them, and dispute on the seller's behalf, but due to credit card regulations, they are very lengthy..  If a buyer files a dispute through PayPal and calls PayPal to cancel the dispute, it is closed immediately.  If the buyer calls the credit card company to cancel the dispute, PayPal must still wait until we receive a response directly from the credit card company that the dispute is canceled and they are not crediting the buyer.

I am so sorry that you are going through this.

I hope this helps clarify why the issue has not fully been resolved.

Amy