Damaged Item

[Matita]

Hi all, I bought an item from one UK seller on Dec7 (paypal payment) and it arrived on 24Dec. Unfortunately it was damaged during the shipping and I have contact the seller to regard this issue. 

The item was £175 and the seller want me to agree on a partial fund £135. (The seller want me to bear the shipping cost and paypay fee. £20-shipping and £20-paypal fee) The seller also told me In order to make a claim at the post office, he/ she want me to send back some pieces from the package, envelope, boxes etc,. 

Regarding the refund, I feel a bit uncomfortable to accept it. 

should I ask for a full refund and should I open a dispute for my protection? 

Thanks in advance

[PayPal_Amy]

Hi Matita!

I am so sorry to hear that the merchandise you received arrived damaged. 

I am happy that the seller is attempting to work with you, however as the buyer you should not be responsible for the PayPal fee that the seller was charged to receive the payment.

If you file a claim with PayPal or eBay you more than likely will be asked to return the merchandise for a full refund.  If you have to return the merchandise, you will be responsible for return shipping costs, but will receive the full amount you paid the seller.  As the buyer you do have 100% protection.

If you are going to file a claim remember you only have 45 days from the date of the transaction.

I always say.. Go with your gut. If you feel there could be issues, then I would file a claim for the protection.

I hope this helps.

Amy

[Matita]

HI Amy, thanks for pointing me to the right direction I have sent an email to the seller that said I don't feel comfortable to be responsible for the Paypal fee in the last email but would take a partial refund of £155, but so far have not heard from him/her since then. I have done many transitions with this seller before, none went wrong except this time so hopefully he/she will understand the situation.  

WIll keep you posted and hopefully this issue will be solved soon. Thanks