i got scammed by the buyer 500 usd.

[red3mackey]

I run an online buisness selling virtual goods (runescape gold). the buyer seen my post on craigslist and emailed me about makeing a purchase. we got intouch and he gave me 500 usd for 500m runescape gold just like was explained in the craigslist post. after i made the 3 transactions with him for a total of 500 usd. he filed an unotherized claim report and got his money back and i am out 500usd worth of virtual goods. He sent the money to me as a gift and in the notes box i made him say " i understand i am paying for virtual goods and will not be refunded" and still he gets his money back? paypal please do somthing about this.

[dingaling]

As you have reported it, it seems ridiculous for PP to uphold the claim.  They have all the details needed to refuse the buyer.    All I can think is that as buyer is claiming he/she did not make the purchase, they also didn't write the disclaimer/note you asked for... in which case it might depend on which email you sent runescape to?   If it was a different email to the one registered with PaPal (probably), then buyer can claim it was a hacked paypal transaction and you lose.

Are there guidelines about that?  Because if you email to the PayPal email, the buyer definitely received the virtual goods and not a 3rd party hacker.

[red3mackey]

he did write the disclamer in the notes. i check it before i give them the virtual goods. and he filed that he dident make the payment. but should i be out 500$ worth of virtul goods because he cannot keep his password secure?  it was him that made the transaction.

[dingaling]

Agreed.  But seem like the Buyer is saying it wasn't him at all.  It was apparently someone else, and they dealt with you and wrote the note.  That's why i am asking where you emailed the runescape to?  No point in a 3rd party hacking a PayPal account an having the goods sent to the PayPal email!

It like when a Credit Card is used online - the seller normally will ONLY ship to the address registered for the card.  Same for PayPal.

Seems like the buyer conned you unless you can find something in the correspondence that shows it was them.

I'd like to know if Buyers like this have a track record of doing it?  That might make a difference.  PayPal would know that.

[red3mackey]

i dident email it anywear. its a game. i loged on my account. he loged on his. i gave him the runescape gold (500usd worth) and he took it said thankyou and we havent spoke. we talked via skype.

[dingaling]

OK, I get that.  There's no link at all between the runescape login and the PP account.  So if the 'buyer' claims he didn't authorise the PP payment, there is nothing to show PP that he received the 'gold'.

Is there any runescape log or transaction you can provide to PP?  This won't prove much though.

Perhaps you can ask runescape(?) if that buyer paid them anything with PP and if the account was 'x'  If they will confirm that, then you have established a link between the PP account and the ruenescape userid ?  Just an idea.

[redpower]

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@red3mackey wrote:

I run an online buisness selling virtual goods (runescape gold). the buyer seen my post on craigslist and emailed me about makeing a purchase. we got intouch and he gave me 500 usd for 500m runescape gold just like was explained in the craigslist post. after i made the 3 transactions with him for a total of 500 usd. he filed an unotherized claim report and got his money back and i am out 500usd worth of virtual goods. He sent the money to me as a gift and in the notes box i made him say " i understand i am paying for virtual goods and will not be refunded" and still he gets his money back? paypal please do somthing about this.

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i think i have your answer:

11.3 Eligibility Requirements.

• Basic Requirements:
  • You must ship the item to the shipping address on the Transaction Details Page.
  • You must respond to PayPal's requests for documentation and other information in a timely manner.
  • The item must be a physical, tangible good that can be shipped.
  • Your primary residence, as listed in your Account, must be in the United States

11.5 Items/transactions not eligible for PayPal Seller protection

• Intangible items, including Digital Goods, and services.

And gifts are not covered, so you lose again on that point.

[cakop]

I had the same thing happen to me. I supplied paypal with the chat logs where we discussed the entire deal, and directed them to the note where he said he had already recieved the goods and would not charge back. They refunded him.

I can't even believe it. It's pretty **bleep** obvious when someone does this, but they'll still refund them. 
I think I'll head the way all the other good sellers have gone: Away from paypal.

[bw11]

I'm sorry to read how you got scammed by the buyer. Even after uploading all emails, yet they chose sides with the liar...er, I mean the buyer.  Sounds like PayPal is crooked to do something so blatantly wrong.  Frankly, I'm worried they may possibly **bleep** me too. I too am being scammed by a buyer and Paypal has taken my $1,691 to hold while the buyer still has my item and had not returned it like he said he would.  If Paypal doesn't do the right thing here, I will have to either take my business elsewhere and encourage others to do so, or file lawsuit for their obvious negligence.  Hopefully PayPal will confirm my faith in their ability to make the right decision, and I can talk well of them.   Coincidentally, the buyer was trying to scam me for $500 kickback, same amount as yours. I wouldn't fall for it, so I agreed to fully refund his money for my item back, unaltered. The buyer wouldn't send it back but he is trying through paypal to sqeeze me. Meanwhile Paypal holds all my money from sale while they take a month to decide. This buyer lives in Canada. Does yours?  I uploaded all the email communication, so I expect Paypal to understand and do what is right--but your story gives me some doubt. God Bless anyway. bw11