Depop Scam?

[nev92]

Hi, 

I had an iphone listed on depop for sale. Someone messaged me asking to buy it for their boyfriend and to post it to his address, and also if they could pay through paypal. They sent me the money through paypal and i posted the item next day signed for delivery. The item was signed for as delivered for the address they gave me so i thought it was all good. 

A day later i had a dispute in my paypal account saying they had not recieved the item and that i had sent it to the wrong address. They made up a bunch of lies in the dispute and also got the item wrong saying they had bought a macbook pro when the item was a iphone 6. I have all the screen shots of the messages from the person asking for it to be delivered to that address. 

Now they have deleted their account on depop. They also told paypal that i had deleted my depop account or blocked them and that i had scammed them.  

I told paypal team all this in the dispute and provided the tracking information for the item sold. But they still sided with the 'buyer'. It wont let me appeal and i can't find anywhere to contact paypal directly as it just keeps directing me here or 'recently asked questions' and what not. 

Can someone please help me or give me advice on how i can either get the money back or if i can go down the line of getting the item back i posted to the address?

Many Thanks!!!

[kernowlass]

@nev92

In the event of an item not received dispute the only evidence paypal accepts is a tracking number that shows delivery of the item to the registered paypal address of the buyer.

If your buyer wanted it sent to another address then to be covered by seller protection you should have asked them to add a ''gift address'' and used that when they bought the item.

As you did neither and sent to an address that was not linked to the buyers address you would and did lose any dispute.

As per seller protection  >>>>>

Post the item to the shipping address on the “Transaction Details” page. If the item is delivered in person or if the Payment Recipient posts the item to a different address (for example, if the buyer asks that you send to another address on the basis that it is a “work address” or a “gift” address) then you will not be eligible for re-imbursement under the terms of the programme.

[nev92]

Yeah i thought as much, i feel so stupid for doing it now but its my first time doing anything like this. 

As i sent the item signed for and have messages of what the item was etc...do you know if i would be able to do anything on getting the item back from the address i sent it to? i know thats not paypal related but you may be able to offer some advice...

Thanks. 

[kernowlass]

@nev92

If a buyer was trying to scam you then they would have had it sent elsewhere and then filed non receipt BUT picked the item up anyway from that address.

If there was anyway you could prove he did that you may have some recourse to legal action against him?

Depends on what evidence you can gather.