Multiple items returned with one tracking number - PayPal decides not to refund

[narsul]

Hi,

I've filed some claims for items not as described and PayPal granted me a refund after the items are received by the seller.  I gathered all the items in one package, spent 30 usd on the shipping and provided the tracking number for the package, thus giving one tracking number for multiple claims.

Now PayPal granted me only one return for 153 usd while denied 3 others for 1832 usd combines (!!) on the basis that I should've sent items in separate packages and provide different tracking numbers. I am really **bleep** of now. This rule is not mentioned on PayPal Resolution Center, I've read the PayPal Buyer Protection rules full text and this rule is NEVER mentioned anywhere, see p.5.1 and 5.2.  So now I'm left without any items and without any money, almost 2k! PayPal said that "they will escalate" but they recommend me that I should "contact my bank" and what is that my bank can do here?! I've paid for the items mostly by the funds generated from my PayPal seller activities. Now the seller has time to emply his account so that after escalating PayPal won't be able to refund me from his account. This is just a terrible experience. I hope that this escalation will work - I won't stop my claims anyway!

[kernowlass]

@narsul

Presumably the seller sent the items separately?

Presumably there were separate transactions in your paypal account?

Presumably you had to open separate disputes for each item?

If so then surely you would send separate tracking numbers for each dispute?

[narsul]

I've already contacted PayPal over the phone and they were very helpfull. Now I'm waiting for a new resolution from them.

Regarding your comment: your first 3 assumptions are right, but in no way that means that I should send all the items separately. Under PayPal's Buyer protection rules I must send the merchandise back and provide the tracking info. And I did that, the tracking info is correct. I don't see any regulations about separate shipping for different claims if the items are being returned to one seller. 

[kernowlass]

@narsul

What they normally do if you only provide 1 tracking number is refund you for that one purchase.

Then if you appeal they contact the seller and ask if they got all the items back again.

If the seller states yes then you should get a refund for the others.

Lets hope your seller says yes.