Hi everyone I purchased an item on Shpock in late October via PayPal for £50. The item was originally £35 but I agreed with the seller to pay £50 so that the item could be posted to me. I paid £51.97 so that I'd have buyer protection if anything went wrong. The payment was processed correctly, and I awaited postage of the item. I was told by the seller that she would send the item via Hermes and that it would be tracked. A couple of weeks later and the seller contacted me to say she was having difficulty posting the item, she offered me a full refund. I had no problem with this and accepted. I gave her my PayPal details again and asked if she needed any other information from me. This was in mid November, and I'm still waiting for a refund from her. I have messaged her via Shpock a number of times to try and resolve this, and this morning emailed her PayPal email address to request the refund again. However the email was returned straight away by postmaster (it looks as though the email account has been deleted or something). I have started the resolution process with PayPal but as the email was returned to me straight away this morning I am very doubtful that I'm actually going to get a response from the seller via PayPal re this issue. Could I escalate this to PayPal straight away rather than waiting for the seller to respond or do I have to allow her time to get back to me? I'm completely new to PayPal and if anyone has any advice on how I can best deal with this I'd really appreciate it! Sorry for my essay and thank you.
