How do I get Donors Addresses

[morsekathan]

I'm sure this is a simple problem, but I'm not getting the donors mailing addresses with the donations.  I need them to send thank you notes.  I don't use the DONATE Button. Is that a factor?

Thanks for your help.

[Wayward]

When creating a button, one option is to check is whether or not you want to receive the Donor's address.  Using he Donate button with the receive addresses option active works fine.  I also get addresses if I use the e-mail HTML code option for direct access rather than the Website button.  Getting either the actual button code or the e-mail code requires going through the button creation process.

I do not know if there is a way to get addresses without going through button creation.  Haven't tried any other process.

[LACEYFOODBANK]

Monday -  Guess Pay Pal has a four day weekend, because their phone message tells us to call on a business day M-F.

Found this topic in help section. Have been fumbling around for a few hours. Then I get this from ?  Can't you do better than this Pay Pal?

Thanks for contacting PayPal. I appreciate the opportunity to assist you
with your questions.

Hello,



Please have your developer or hosting site go to x.com and type in HTML
Variables to see the code available through PayPal to create your
request.

Don't forget, we're always around if you need us. Just click "Help" in
the top right corner of any PayPal page to visit our improved Help
Center.

Sincerely,
Daniel
PayPal Customer Solutions
PayPal, an eBay Company

Original Message Follows:
------------------------ 
Form  Message 
customer  subject: 
How  can  we  obtgain  the  address  of  people  making  donations? 
customer  message: 
Additional  Information:  'We  are  a  new  non  profit  account.  A  donor  used  
Pay  Pal  but  the  transaction  does  not  show  an  address  so  that  we  can  mail 
them  a  thank  you  letter.  Can  we  default  to  a  form  where  donors  fill  in  
their  address?'  
 

[vtmfsp]

We're having the same issue. We just switched away from using a PayPal donate dutton to using a civiCRM contribution page, and now we aren't getting addresses for our donors. Contributions have also changed from being listed as 'donations' to 'payments.' Any word on solutions that people have found would be useful.