New scam?

jeepster2007
New Community Member

I received this today. Probbly a scam - yes?

 

 

Subject: Robert, action recommended: update your browser today
To: *********************************
Date: Monday, June 6, 2011, 10:27 AM

Update your browser today to help keep your PayPal account secure.
Having trouble viewing this email? View online or text version

PayPal
 
Help Keep Your PayPal Account Secure – Update Your Browser Now

Hello <name removed>,

It looks like you may be using an outdated browser with known security issues. 

Help keep your computer and your PayPal account protected by updating your browser today.
Update Your Browsers
Go to: www.paypal.com/safebrowser
© 2011 PayPal Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.
Login to Me Too
105 REPLIES 105

Erra404
Contributor
Contributor

I just got this in my email as a response to reporting it.

 

Thanks for forwarding that suspicious-looking email. You're right - it 
was a phishing attempt, and we're working on stopping the fraud. By 
reporting the problem, you've made a difference!

Identity thieves try to trick you into revealing your password or other 
personal information through phishing emails and fake websites. To learn
more about online safety, click "Security Center" on any PayPal webpage.


Every email counts. When you forward suspicious-looking emails to 
spoof@paypal.com, you help keep yourself and others safe from identity 
theft. 

Your account security is very important to us, so we appreciate your 
extra effort. 

Thanks, 

PayPal


This email is sent to you by the contracting entity to your User 
Agreement, either PayPal Ince, PayPal Pte. Ltd or PayPal (Europe) S.à 
r.l. & Cie, S.C.A. Société en Commandite par Actions, Registered Office:
5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 
349.

Login to Me Too

PayPal_Adrian
PayPal Employee
PayPal Employee

Erra404 -

 

First, LOVE the name. 

 

Second, do you still have a copy of the original email you received?  I'm interested in seeing it so we can follow up with our own teams and make sure they're identifying correctly.

 

Let me know if you do still have it, and I'll reach out to you directly.

 

Thanks!

 

Adrian

Was my post helpful? If so, please give me a kudos!

Did my post solve the issue? If so, please accept it as a solution!
Login to Me Too

bangkok_danger
New Community Member

If the email is legit, but my browser is already up to date, does this mean someone that someone else has been accessing my account?

Login to Me Too

Erra404
Contributor
Contributor

I also thought this was a scam.  The browser that I use for Paypal is up to date. I checked on that recently to make sure. 

 

The email scared me, since it uses my full name, and on the net I either use my nickname or a handle.  I figured that maybe the scammer got hold of my business card, which does have my full name.

 

It would have made more sense to suggest on the PayPal start page that it is important to have an up to date browser and not send this info to Paypal users, which looks like you are phishing.

Login to Me Too

musiklsoul
New Community Member

I just got this too, came here to see if it was legit.  I very much doubt it...

Login to Me Too

ChiSouth
Contributor
Contributor

I got this email today. It strikes me as being a REALLY bad idea. It smacks of a phishing scam. And my browers are all up-to-date, so why did I receive it?

Login to Me Too

Marys-house
Member
Member

Got the browser update e-mail too ... and it used the official contact name for our account which is different than usual scams.This is of great concern to me.

 

Could someone from pp PLEASE for once get back to me and tell me if this is for real or not??? it's crazy for users to be going back and forth about this when a simple list of known scams published by pp on their site would establish the truth.

why is pp so detached from our reality??

Login to Me Too

bob_k
New Community Member

Hi -- I haven't used paypal in a month or so and I also thought someone was trying to hack my account when I got this e-mail. Wait - is www.paypal-community.com/ a legit website? Did I just get phished at this website when I logged in?

 

Why would it tell me "It looks like you may be using an outdated browser with known security issues."  when I'm using the latest version already?

 

This was a very novice error in website management I don't expect to see from Paypal and whoever decided to send out this e-mail should be fired.

 

Bob

ps. and I couldn't change my text back to black after a cut and paste from your e-mail above, looks like this editor needs some work too....bk

 

Login to Me Too

msm_35
Contributor
Contributor

It's legit, but I NEVER follow links in emails. If you're logged into your PayPal account, it is under "Security and Protection". It should be in place of those annoying Visa messages I have to go through to get to my account. They shouldn't send emails with links in them.

Login to Me Too

Paul_
Contributor
Contributor

I got this email and it appears to be legit.  However, I already am running the latest versions of Chrome and Internet Exploder, so I don't need to update.  Remember, you don't have to click ANY links in this email if you don't want to.  Go into the settings of your particular browser and update it straight from there - it's safe and secure.  It's really low of PayPal to send out an email like this though. 😞

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.