Totally confused about 402-935-7733

texas408
New Community Member

Received a phone call from 402-935-7733 with caller ID of "PayPal Inc." to verify a fraudulent charge report. I had never made such a report nor did the transaction appear on my statement online. I refused to give any account information over the phone. I later called PayPal's 888 number to report the situation. I was told that the number is NOT PayPal and it was not a legitimate phone call.

 

OK, fair enough. But why does that phone number appear TWICE in Section 12.2 of PayPal's User Agreement? Hacked User Agreement? See https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=ua/UserAgreement_full&fli=true&loc...

 

Anybody have an answer? I'm at a loss!

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1 REPLY 1

PayPal_Andy
Moderator
Moderator

texas408- Very sorry for the confusion.  That number is our normal customer service contact number.  Depending on your account type, we may provide this number or the 888 number.  I do know that sometimes our back offices will call customers to verify if they made a transaction (much like a credit card company will do so if they see something out of the ordinary).  So we were probably trying to contact you to make sure there were no issues. 

 

Hope that clears things up.

 

Andy

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