Hey can someone help. I lady recently bought a pair of leggings from myself on depop. She wants a refund and had said they I have to cover to postage for the return? Surely this isn’t correct, I’ve stated I don’t do refunds but I’m doing it to be nice. If she’s unhappy surely she should pay the postage for return? Also do I wait until I have the item back to refund her? I’m worried I won’t see them again if I refund now?
Tell her to send it back FIRST then you will refund minus your fee.
If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund.
Advice is voluntary. Kudos / Solution appreciated.
