Collection only Item sold on ebay, buyer paid via paypal. Can they change their mind?

[PageHQ]

Hi we have sold an item on ebay and stated clearly that it needs to be collection only as its a very heavy item. The buyer has paid for it via paypal but we have not had confirmation of when they want to collect it despite chasing. Can they change their mind and then withdraw the funds? 

[kernowlass]

@PageHQ

Personally i would refund them and tell them to bring cash on collection BECAUSE >>

You should never use paypal for an item that is to be collected or personally delivered as you have 0 seller protection.

Your buyer can collect the item and then file a dispute for non receipt of item. As you would have no tracking number to prove delivery of the item to him then you would lose the dispute.

That is why Ebay give you the option of 'cash on collection' and you can state in your decription that that is the only payment you will accept. If a buyer pays with Paypal then you are allowed to refund that payment and re-state 'cash on collection'.

That way you have cash in hand / no wait / no fee / no risk of a dispute.