How to get a refund from gearbest

[shea1980]

I made a order of gearbest on the Oct 5th, 2017,The parcel was ment to be with me within 8 to 18 days,over a month later and still i havent recieved my product,I opened a dispute on the 1th of november but paypal still hasnt done anything about it,Why

[PayPal_Intars]

Hi shea1980,

Welcome to the community forum and thanks for posting.

You have 20 days from the date that you opened the dispute to escalate it to a PayPal claim.

To escalate your dispute to a PayPal claim:

1. Go to the Resolution Centre.
2. Click View next to the dispute you want to escalate.
3. Click Escalate this dispute to a PayPal claim near the bottom of the page.
4. Follow the onscreen instructions.
5. Click the Escalate to a Claim.

Most claims are investigated within 10-14 days or less. In a minority of cases, we can require up to 30 days (or longer) to decide the outcome of a claim.

Intars