Order received but no payment has come off due to insufficient funds

Becky_
New Community Member

I ordered some things from PrettyLittleThing but as I was making other transactions as well I did not notice that I had insufficient funds in my bank account. I received the order last week and had return a few of the items a few days ago. My PayPal account says the transaction was completed on the 22nd of May however it is not showing in my bank account (RBS). When I checked again today I had received a message on bank account from the 25th saying that I had had insufficient funds for the payment and am now not sure what to do next? I have put money into my bank account tonight which should hopefully be in by tomorrow but am not sure if I need to do anything else to resolve this issue?

Many thanks

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi Becky_,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If your bank payment fails we will request the funds from your back up funding source (credit/debit card), providing you have sufficient funds available on your back up funding source we can recover the payment.

 

- Siobhan

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