how do i remove the receiving limits on my account?

[counsellor]

the sender has been receiving an error message stating that i have exceeded my receiving limit. how do i get rid of this limit or increase it?

i have a personal account.

[kernowlass]

@counsellor

Have you linked and confirmed a bank account setting up the direct debit mandate?

[counsellor]

thanks for replying

yes i have confirmed my bank account as well as debit card