log in issues for clients paying with paypal on my site

tintina
Contributor
Contributor

Hi all,

 

I hope you can help?

I built a site and have successfully linked up my bank account and added 'pay with paypal' to my site. I am using woocommerce.

Everything seems to run smoothly until the client needs to log in to paypal to complete the payment. The log in doesn't work. I have tested with my own mock purchase and it won't accept my password. I have had two other clients who have had failures. I am not a big business so loosing business due to a login issue is hurting. 

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1 REPLY 1

tstark1986
Contributor
Contributor

Were you asked to provide API credentials in order to link your account to your website? It sounds like a potential issue with this link. My recommendation would be to contact PayPal customer services and have them test your checkout flow on the website

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