vodafone, pending but authorized payment for 3 days

cefylgwun
Contributor
Contributor

hi can some one advice me I brought my son  £10 vodafone credit 3 days ago but it did not go through on his phone but the £10  is showining on my paypal account as pending  but authorized.  so I cannot cancel the payment have beenin touch with vodafone they said they cant help i have to sort it with paypal.  my son needs credit on his phone i dont want to rebuy it and he ends up with £20 credit so what can i do   thanks  

Login to Me Too
1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there Cefylgwun.

 

Welcome to the Community!

 

Some merchants have a process in place where a payment will go to a pending status until it has been approved by the merchant.

If this payment has not been accepted by the merchant, you need to contact the merchant directly. I understand that you have tried this already but it is only Vodafone who can accept or refuse the payment on their account.

 

I hope this helps.
David.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.