why can't people send me money

djsy
Contributor
Contributor

 Someone is trying to send me money but my email ain't working for them I have verified it as well 

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3 REPLIES 3

PayPal_david
Moderator
Moderator

Hey Djsy,

 

If you are trying to receive a payment, you need to ensure that your registered email address is confirmed.

 

Have you tried checking the settings page on your account in order to check that your email address is confirmed?

 

You should also try checking with your buyer in order to ensure that they have your correct email address. Even if they have spelt one letter wrong, it could result in the payment failing.

 

If you could try provide us with more information, we can try to assist you further.

 

David.

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xindiex96
New Community Member

I have all verified things in my account. People have been able to send me money for weeks up until yesterday. Nobody can send me money, and i cant request it. HELP! Please i have pending transactions from me requsting money, but no one is reciving my emails. I have all of their emails correct as well.

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PayPal_Intars
Moderator
Moderator

Hi xindiex96,
 
Welcome to the community forum and thanks for posting.
So sorry to hear this. Are you still experiencing issues receiving payment? 
Please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail and get to the bottom of the issue.

Intars

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