purchased a laptop from ebay on 19th december from ebay,didnt really use it for first few weeks but now ive had nothing but problems with laptop crashing, freezing, blue screening and not booting up, it is clearly faulty but outside ebays 30 day return policy so i opened a case with paypal as i thought i was protected by thier buyer protection,but after approx 2 weeks ive just had message from paypal saying "
After careful consideration, we're unable to decide this claim in your favour at this time."
can anyone help me as its only 12 weeks after purchase so surely i am still within the timeframe to open a case to return a faulty laptop,so no idea why paypal is not honouring my buyer protection.
