Buyer files unreceived item 9 hours after paying

[problems1]

Hello All,

I see many similar threads which don't seem to get resolved so I am starting somewhat unexpectant.

I sold an item on ebay, an international bidder won despite me not wanting to sell abroad. The person had good credentials and feedback so i proceeded.

I took payment by paypal on Sunday night and 9 hours later find he had posted an item not received complaint.

9 hours later!

The item couldn't have reached Italy from the UK in that time!

Thankfully I had checked my email before going to the post office that Monday morning, as otherwise I would be in a worse situation.

It turns out the buyer decided no longer wanted the item as he had already purchased another similar one...

Now ebay can't/won't do anything as it shows that I received payment and paypal without proof of postage finds in the buyers favour, I was hardly going to send the item after receiving the claim. Had the buyer just asked me instead of claiming this might have been easier!

How can a buyer place a chargeback after such a short time?

Why am I now left with charges of about GBP 60? The transaction fees.

Having tried to explain to paypal and ebay the timeline and problems, sadly I could see that no one actually read anything of what I typed, absolutely nothing, leaving me feeling disenfranchised.

I note paypal_david seems to be a human rather than a computer and I would truely love to hear why I have now made a loss.

I see he usually cannot access the account so here is the case number:

PP-001-417-854-753

The transaction ID

5ST05813LE729870F

and the relevant user's account

anto.94<at>alice.it

Should be able to get full details there.

To recap:

Money received -> 9 hours later, money held -> Seller charged fees

Am I missing something or does this seem to be an abuse of the systems paypal have?

Why am I left out of pocket when I the buyer admitted it was his mistake??

Looking forward to a sensible answer and a resolution leaving me as before without a negative balance.

As I can see paypal has taken this money for itself rather than issuing a refund which reverses all charges.

One for the small claims courts perhaps?

Thanks,

J

[PayPal_david]

Hi there Problems1,

It sounds to me that when this payment was sent from your account, it could have been placed on hold by our internal security system after 9 hours from when the payment was sent.

I can't see your account so I can't tell you exactly why the payment has been placed on hold. I can however advise that you should not post this item to your buyer until the funds have been released back to your PayPal account.

I have never heard of a chargeback being filed on a payment within 9 hours and its not possible to open a Non Receipt dispute on PayPal for at least 7 days so our internal security system placing the funds on hold is the only thing that I can think it may have been.

If you would like more information on this, you should try contacting customer services directly and we can assist you further in regards to the payment being placed on hold.

I hope this information helps,

David.

[problems1]

Hi David,

Thanks for your reply.

Unfortunately the "buyer" was able to file the unrecieved item 9 hours aftger paying and that blocked the funds.

He said in the reasoning that it was his mistake to bid and pay for the item and I hadn't sent the item within the 9 hours that had elapsed.

As I hadn't sent the item, I "lost" the unrecieved item claim.

I now have a -£60 charge on my account.

This isn't reasonable and I have no idea why it should be there as I hadn't done anything. The buyer admitted error!

What am I being charged for????

Please help!

[PayPal_david]

Hi again Problems1,

If you had not withdrawn the money from your PayPal account or used the funds towards a purchase on your account, you should not have a negative balance on your PayPal account.

If this negative balance has not been resolved, you should try contacting customer services directly in order for us to investigate it further. We can review your account in more detail and tell you exactly why you have a negative balance on your PayPal account.

I hope this information helps,

David.

[problems1]

Hello,

Thanks, I rang customer services and was on the phone with them for a long time.

They agreed with me and said it seemed that the charge was not right.

However they couldn't help and asked me to email a complaint in, which I did, as only that department could help with the charge.

The response i received didn't really look like anyone had read anything of what I said, rather a copy and paste job.

As far as I can see, Paypal has failed me. Seller "protection" should have covered me here.

However since I had a mere 9 hours before the unreceived claim was made against me I was thankfully unable to send.

No one in the claim process acknowledged this fact. Despite me making it abundantly clear.

I am told that Paypal has carried out its services to me. This really is not the case. I am sorely disappointed.

Please may I have a phone number to speak to a person, not customer services number as they are unable to fix this problem, but with the complaints team. Email communication does not work.

Thanks

[PayPal_david · Accepted solution]

Hi again Problems1,

I am sorry to hear that this issue is still ongoing on your account.

I will try to investigate this further on your behalf and I will contact you directly offline.

David.

[problems1]

Thank you very much for resolving this David. Greatly appreciated.