Hello,
I have a serious problem here with the payment. I wanted to pay for the item on eBay, but on the checkout I got the following error message:
''We were not able to process your PayPal payment
If you encounter this message more than once, please contact PayPal customer support for further assistance''
At first I thought that it was just a temporary issue, so I opened 'My Purchase history' and tried to pay for this item again. This error message appeared again. I have tried this several times, but no luck. Then I have tried to pay this seller from my another account, but the same error appeared again. As a result, seller did not receive my money, these transaction DO NOT appear in my Paypayl transaction history, but each time when I tried to pay it has actually charged my credit card, so in total it has charged me 9 times from my PP account and 2 times my wife's account. 11 TIMES IN TOTAL!
Here is what I see in my credit card history:
06.01.2015 61.24 06.01.15 12:34 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
06.01.2015 61.32 06.01.15 01:55 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
06.01.2015 61.24 06.01.15 12:40 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
06.01.2015 61.32 06.01.15 01:48 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
06.01.2015 61.32 06.01.15 02:36 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
06.01.2015 61.32 06.01.15 02:35 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
06.01.2015 61.32 06.01.15 02:02 PAYPAL*RIPLEYSCLOT >35314369001 LU 5699 004441 00098020/909
As you can see system has charged me multiple times. The same happened on another account.
Please clarify how can I solve this problem? I want to get my money back and be able to pay seller for the item, because he has already opened an UNPAIND item case on eBay. This looks like a PayPal issue, as a result I got charged multiple times.
Please help me to resolve this.
