Unauthorised transaction of £1,000 and Paypal

[Danielxx]

I've had a fraudulent transaction of £1,000 to William Hill betting site. I filed a claim and the next day the case was closed and my claim rejected. I tried to provide new information but appears that no one is even bothered to investigate this. The resolution department still say that my appeal has been looked at but the decision remains. But they haven't looked at my appeal. The whole point of the information I sent them was on the 31st May 2011 I received an email from Papal stating that an attempted transaction was declined. What attempted transaction? Who to? How much for? When was this done? No information provided. I checked my account and it was working order and no signs of any suspicious activity. Before the 31st May I had closed my credit card accounts that were set up with Papal. I thought the email was a delayed email from a purchased I tried to make a couple of months ago which was declined. On the 14th June 2011 I had £1,000 come into my account and it was gone on the same day to William Hill. I had to reset my password in order to log on as I had difficulty getting on Papal. Filed for the unauthorised transaction but the next day given the bad news. There is no appeal button I can do and have to keep phoning in on these rediculous expensive 087 numbers, emailing complaints and so far heard noone yet they claim to respond within 72 hours. Well it has been 72 hours heard nothing and have filed another complaint to provide in further details the information provide. I want Papal to investigate was the attempted transaction on 31st May done on the same betting site which have fraudulently taken my £1,000? The whole point of this is why would a legitimate card holder make attempted transactions on their account when their credit cards are closed? I can proivde proof my credit cards were closed. It is possible the same person that has done this was responsible for the £1,000 transaction. I am very unhappy with the service received. Appears Papal are brushing off jobs and not investigating them. I will wait for a reponse from the complaints department which I doubt will ever receive and close this account. We use Papal because it is safe but it isn't and never will be safe.

[Danielxx]

I've had a fraudulent transaction of £1,000 to William Hill betting site. I filed a claim and the next day the case was closed and my claim rejected. I tried to provide new information but appears that no one is even bothered to investigate this. The resolution department still say that my appeal has been looked at but the decision remains. But they haven't looked at my appeal. The whole point of the information I sent them was on the 31st May 2011 I received an email from Papal stating that an attempted transaction was declined. What attempted transaction? Who to? How much for? When was this done? No information provided. I checked my account and it was working order and no signs of any suspicious activity. Before the 31st May I had closed my credit card accounts that were set up with Papal. I thought the email was a delayed email from a purchased I tried to make a couple of months ago which was declined. On the 14th June 2011 I had £1,000 come into my account and it was gone on the same day to William Hill. I had to reset my password in order to log on as I had difficulty getting on Papal. Filed for the unauthorised transaction but the next day given the bad news. There is no appeal button I can do and have to keep phoning in on these rediculous expensive 087 numbers, emailing complaints and so far heard noone yet they claim to respond within 72 hours. Well it has been 72 hours heard nothing and have filed another complaint to provide in further details the information provide. I want Papal to investigate was the attempted transaction on 31st May done on the same betting site which have fraudulently taken my £1,000? The whole point of this is why would a legitimate card holder make attempted transactions on their account when their credit cards are closed? I can proivde proof my credit cards were closed. It is possible the same person that has done this was responsible for the £1,000 transaction. I am very unhappy with the service received. Appears Papal are brushing off jobs and not investigating them. I will wait for a reponse from the complaints department which I doubt will ever receive and close this account. We use Papal because it is safe but it isn't and never will be safe. I am very unhappy and angry to have £1,000 disappear like that.

[PayPal_david]

Hi there Danielxx,

I have moved your second query here as it is in regards to the same issue.

Firstly, I realise that this must be frustrating for you. If this is urgent and you would like this investigated as soon as possible, you should try contacting customer services. Even though the number is an 08707 number, it is around 12p per minute from a BT landline phone.

If you have reported this transaction as unauthorised on your account, we would fully investigate every aspect of the transaction on your behalf. If we can see that the payment was not sent by you, we would refund the payment in full back to your PayPal account. Unless we can see that the payment was not sent by you, we would not be able to grant your unauthorised claim.

In regards to the funding option that the payment was debited from, we would only ever try processing a payment from one of the available funding options on your PayPal account. If there was a card on your account that is no longer active or is closed, it is up to you as the account holder to ensure that all of the funding options are up to date on your account.

You should try checking with friends or family members in the household in order to determine if it is possible that they could have sent this payment to William Hill from your PayPal account. If you would like more information about our investigation, you should try contacting customer services directly for more informaiton.

David.