Why is there a charge for a cancelled transaction?

MaxPayne
New Community Member

My client sent a payment over paypal without consulting with me, and I did not make a money request.

When the payment came, the transaction was on hold by paypal, and I requested Paypal to refund the money to the client.

That means, my account balance was 0 all the time. Now, once refund was done, Paypal is showing negative balance, and claiming money from me.

Why is that? Why I have to pay for a cancelled transaction when even I did not make the money request at all?

Folks, please share your experience and suggestions.

 

Thanks.

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.