Can I edit the customer receipt?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The customer receipt states that the "item" will be shipped. However, we sell tickets that are picked up day of performance - no shipping! Any way to edit that to minimize confusion amongst new customers?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unfortunately there no features or options to customize the receipt sent by PayPal.
If you don't want to ask the customer for a shipping address during the Checkout process, include the variable "no_shipping" with a value of "1" in your item button code. The line of code would look similar to this:
<input type="hidden" name="no_shipping" value="2">
Note the customer will still be prompted for an address for billing purposes.
Another option is to send you own follow-up email with the info you want to say.
And another option would be to setup a custom Thank You page using the Auto Return feature.
"Auto Return" immediately brings your buyers back to your specified URL upon payment completion. This feature replaces the standard PayPal hosted "Payment Done" page with a page hosted on your website.
To set up Auto Return, you need to turn it on in your Account Profile and enter the return URL that will be used to redirect your buyers back to your site.
Log in to your Account
Select "Edit Profile"
Under "Selling Preferences"
Select "Website Payment Preferences"
Note first option - Select "On" - Auto Return for Website Payments
Enter the Return URL.
Click "Save."
The Return URL specified in your PayPal Account is good for all transactions however, you can override this by using the "return" variable in your individual item button code and direct the buyer to a different URL. Example:
<input type="hidden" name="return" value="http://www.yourwebsite.com/successful.html">
How it works:
* If the buyer pays with a PayPal account, they are automatically taken back to the site.
* If the buyer pays with the Credit Card Option, they are taken to the receipt page where PayPal gives them the chance to print out a receipt. This is a legal requirement. After that, the buyer must click on the "Return to Merchant" link in order to return to the site.
Regards,
skier

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I was a victim of a simple scamming case and Paypal will not respond in About Protections
- No buyers protection or fair help in About Payments
- What recourse do I have for an Adobe CS6 product that turned out to be fake? in About Payments
- Seller stopped selling to me because I filed a complaint with PayPal in About Protections
- PayPal took an eBay dispute that would have worked out and **bleep** me in favor of the buyer in About Protections