Dear ClickInks Client,
Thank you for contacting us.
We do apologize for the inconvenience this is causing. Unfortunately our 100% satisfaction guaranteed is for timeframes in our terms & conditions. Unfortunately once the time is outside of the timeframes notes, we are unable to have the same ability to return/etc. We do apologize. Thank you.
Sincerely,
Monica
Clickinks.com Customer Services
London | Bangalore | Orlando
107 Commerce Street
Lake Mary, FL 32746
[T] 407-805-3115
800-706-4657
[F] 407-805-9462
[W] http://www.clickinks.com
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Ticket=LTK15705715217X
========== Original Message ==========
From: Mike Medei <>
Subject: 100% Dissatisfied Customer Response to Emily at Clickinks
Dear Emily, in February 2009 I bought 2 sets of cartridges for my Canon printers (MP 830 and MP 520) and got a 3rd set free per your promotion for $73.50 + tax = $78.28. A set = PGI-5/CLI-8 BK/C/M/Y. I got partial use of 1 PGI-5BK and received an RMA #5337 on 5/7/09 for a replacement. None of the cartridges worked for my son's MP 520 and they just threw them away without telling me first. In the meantime, I used my Canon original cartridges as I couldn't risk issues with non functioning remanufactured cartridges from Click Inks. I recently tried to use the color cartridges without success and same for a 2nd PGI-5BK. When I called your Customer Service office on 12/18/09, I was told "tough luck" as too much time has elapsed to get Canon original replacements for even 1 set. I cannot believe my experience is unique and feel I was bilked of $78. I noticed on your business card the statement "100% Satisfaction Guaranteed". Hello!
Mike Medei
386 441-1020
