online payment editing

[jms]

if you need to edit a online payment you set up how can you find where to edit it before the due date you set up.

[lonewolfsinger]

yeah i agree. i need to edit my acct. but Paypal simply has not option for that,  Or its hidden somewhere in the bowels of that labyrinth they call a website. It won't let me update to a different acct #. It continues to claim it has my new Acct# info. but simply won't allow me to use it. or even see where it is.

[Amanda411]

Hi jms,

To disable or update funding sources for recurring payments:

1. Go to the PayPal website and log in to your account.
2. Click "Profile" at the top of the page
3. Click the "Recurring Payments" link in the Financial Information column.
4. Click the "Edit Funding Sources" link to change your funding sources.

Amanda

[david5000]

You know what?  You guys fail to mention that you can not edit or update a funding source for a recurring payment for an NSF payment notification.   I had a $6.99 iTunes fee that generated an NSF for using an account I let dip too low.  Completely my fault.   So, using your extremely intuitive and helpful website I login to my account, go to funding sources for recurring payments and disable that account and made sure to only allow payments to hit my primary bank account. 
Well guess what.  4 days later Paypal rams that through to the same funding source.  No mention of not being able to update or correct the funding source in the email notification at all.  I *thought* I had done what was needed to make sure there would not be a second NSF.   Called CS to attempt to resolve this and got absolutely no help whatsoever. 

Don't you think that letting people know this info is kinda, I don't know, CRITICAL?  
Not to mention there being no option to manually process the payment to prevent a second NSF.
No one wants NSF fees when they can be easily avoided,  yet you seem to have it set up to encourage this very outcome.  

Hey, here's a wacky idea.  How bout letting people know in the email you send alerting to NSF, that to correct the payment and prevent future NSF the ONLY option THE ONLY OPTION available is to ensure funds are made available in the original funding source, because updating the funding sources will have ZERO effect.
Could have saved me a second NSF fee and you wouldn't have lost a customer. 

What a lousy setup and incomplete instructions.  I have yet to see anything in the help section addressing this very situaton.  Surely I am not the only person this has happened to...

When I asked the account manager how many people this happens to, he was completely lacking any concern.

You've succeeding in making sure I won't use Paypal again anytime soon.  

I know, I know, you guys could care less. Thats been made more than evident from your CS reps. and Managers I spoke with today. 

So the only recourse I have is to share this wonderful experience with as many people as I can. 
That is going to be my sole purpose for the next month or so. 

[cavery]

Hi JMS, I asked this question recently via the help desk and received this answer (below). I don't know where to find it online. Good luck!

To change the payment method for a subscription, you must first locate the first payment you made for the subscription. Then, change the funding source in the transaction details. Here’s how:

1. Go to the PayPal website and log in to your account.
2. Click “History”.
3. Place your mouse over “More filters” to open a menu.
4. Then, place your mouse over the “Subscriptions and agreements” to open an additional menu.
5. Click “Subscriptions”.
6. Click “Details” next to the first payment you made for the subscription.
7. Scroll down and click “Edit Funding Sources”.
8. Choose the new funding source and click “Save”.

To cancel a subscription, follow steps 1 – 7, above. Then remove all funding sources and click “Save”. Canceling a subscription cancels all future scheduled payments of that subscription.
* Once a subscription has been canceled it cannot be reactivated
* The seller's website should be accessed to establish a new subscription with their service
Note: The PayPal Plus Card, eBay MasterCard, and PayPal Buyer Credit are not available as a funding source option for Subscriptions.