Hello all, I was wondering if anyone could help me?
A few months ago, I was required to submit documents, such as photographic id (Driving licence) and so on to verify my account to remove limitations. To which I did so and limitations were then lifted a few days later. No problems for a couple of months until today. I have been selling my 9 month old daughters clothes on Ebay, as she grows out of them so quickly and seems a shame to just bin them. I always provide tracking numbers on my transactions using Hermes parcel delivery.
Today I received the following email out of the blue; it is quite a read so bear with me:
Dear Fiona Sh****** ,
After reviewing your PayPal account, we've determined there to be excessive risk involved in doing business with you and we'd like to begin parting ways in a manner that is least disruptive to your business.
If there is any money in your account balance, it will be held for 180 days (from the date of the last payment you received) to cover any disputes that might be opened by your buyers.
After 180 days, we may ask you to provide us with a proof of identity and a proof of address before you can withdraw any remaining balance.
If there are outstanding buyer complaints open against you, you can refund your customers via the Resolution Centre in your PayPal account.
We reserve the right to close any account reported to be involved in possible high-risk behaviour. In the event of a dispute, we'll try to recover the money from you by debiting your PayPal balance first and, if there are insufficient funds in your PayPal balance, we reserve the right to collect your debt to PayPal by any other legal means.
We appreciate your patience and understanding regarding this matter and regret any inconvenience it may cause you.
Yours sincerely,
Claire
PayPal
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I have no idea as to why I would receive such a email, things seemed to of been going well, I mean ok, I had not been selling for particularly long, perhaps since June of this year. But no problems before this. So I rang the 0800 Paypal telephone number, who seemed as though they weren't sure as to why I would receive this message either and I was put on hold. After the lady came back onto the phone, she told me to ignore the email and resubmit my Driving licence through a link she would send me to my email, to which I did so.
The thing is, why would I receive this email? The person on the phone didn't have much of a reason other than my previous documentation wasn't good enough, at least the photographic id anyway (hence the resubmission). But would they really send such an email for a confusion over my driving licence? Bearing in mind they previously accepted all my documents and unlimited my account, now it seems as it reads they are shutting me down for good. I have a pending balance just now, it's not a great deal of money, but with the festive season coming up very quickly and having such a young daughter it would of been handy to of been able to of withdrew my funds, especially since I have provided tracking details to all my customers on Ebay.
I have tried to message Paypal support on Twitter as well for a quick response, however I am still waiting, so I thought i'd come here to see if anyone has had anything similar happen to them and if and how it was resolved. I also have listings of more baby clothes on Ebay which have bids on too, but I am unable to receive funds into my Paypal account, so thus causing further disruption and the possibility of negative feedback, its all very confusing.
Many thanks in advance. Fiona
