Paypal not responding to any communication

[deafg]

Hello

This has been a very stressfull few weeks. My account was limited as from what i understand it is because i have recieved close to £2500 from my ebay account as i am selling all of my belongings due to needing an urgent operation.

I went to verify my account but they are asking for things i have no access to. Passport, id? No and the only bill i have is a Virgin media bill as that is the only thing i subscribe to so i hope they accept that ( there is no date on it though, none of them have the date on it ).

I started by sending emails through the message center askign what i can do as i do not have what they are asking for and i started getting automated replies asking me to call a number. This is useless as i am deaf.

I proceeding to message every department on the message center and all i have got is autoresponses or no reply at all, even though they say they will get back to you within 24 hours. It has been hundreds and hundreds of hours!

My only alternative was to start a twitter, i didnt even know what a twitter was. I contacted askpaypal and they told me they would escalate my case. A day or so late i got an email saying " thank you for responding to our requests to further verify your information, we would appreciate your help with completing the steps below, so that we can review your account further" and then lists the same copy and paste email telling em how to upload my id etc.

But as already mentioned in probably close to 50 emails and to the twitter account, i can not complete this!!!

I responded to the email hoping that by now at least i am in contact with someone so i sent a long explanation yet again explaining the situation only to yet again get an auto responded message asking me to phone a number!!!

I quite literally have no idea what to do and i have £2000 in that account that i need urgently to go towards my hospital fees and noe to add to it all my subscriptions that where linked to my paypal have now all started to be declined with accounts being shut down and to top it all of my ebay fees for selling these items have now resulted in my ebay account being suspended as i have not been able to pay the fees as my linked Paypal will not send mney, ofcourse they will gladly accept all of my ebay sales fees and hold them on my account and then do not let me access the money!!

I am beyond frustrated and this is taking a major affect on my health. What can i do? For such a big company the customer service is beyond a joke. What can i do? It feels like i have tried everything!!

I really appreciate your help 😞

[PayPal_paula]

Hi deafg and welcome, 

It sounds like you have had a bit of a tough time with this. When an account reaches this limit we must request certain information to comply with EU regulations. These are generally photo ID and proof of address. If you do not have a passport or driving license you can upload a copy of your birth cert along with a government issued document. For your proof of address, if you have a bank or card statement showing your full name and address on it you can use that instead.

I hope this helps, 

Paula 

[deafg]

Paula, thanks for getting back to me.

After having to set up a twitter to try and get assistance i was told weeks ago i could upload birth cert etc etc and i have now done this 3 times!!

Every time i get (yet again) an auto reply pretty much saying that we do not accept this and then of course the now obligatory if you need help phone this number.

I have had the details you just described turned down 3 times and sent them all in again yesterday, since they are yet to be confirmed can you do something about this Paula?

Can i have your email please Paula? This has bene going on for over a month now... i really need someone to help me.

Thank you