Can buyers see my address and phone number on my business PayPal account?

itzjustaki
New Community Member

I want to upgrade my personal account into a business account for my shopify store, and I'm basically worried if the buyers will see my info. Any advice on this?

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@itzjustaki 

 

In general, you’re supposed to provide adequate contact info for your customers in case something goes wrong, they can contact you instead of opening a dispute (which can cause you to lose your PayPal account if you build up too many unnecessarily) and to show you’re a real business.

 

That said, just go through all the PayPal account settings you can find and make the adjustments. You can add a different address as primary business address (different from your billing/personal home address) in your account. You can hide your info in invoices. 

 

For the most part, buyer will see your PayPal email address, business name, and the short/long business name that appear on customer’s card/bank statements unless you make public your business url, business address, business phone. Whenever I buy from a business through PayPal, all I see is their business name in the transaction details and email confirmations.


Kudos & Solved are greatly appreciated. 🙂
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