How to change password without the access through PayPal App?

[TheFirstFirefly]

I can login to my account using the one-code authenticator in my phone number. But I cannot with my password because I forgot it. I followed every instruction to reset my password by clicking "Forget password". However, when trying to recover, it asked me to do a quick security check which only has 1 option, "Confirm using PayPay app". I cannot use my PayPal app because it's logged out. How can I reset it now when my PayPal app cannot work with me? 

[kernowlass · Accepted solution]

@TheFirstFirefly 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[TheFirstFirefly]

Thank you very much

[W67]

How to change password without the access through PayPal App?

[PayPal_RachelK]

Hi @W67,

Welcome to the PayPal Community!

To reset your password, simply follow the steps here. 

If you experience any issues doing so, please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!

- Rachel