I need to switch my business account to personal, but it is limited

[Evgenia23]

Hi, everyone! I just accidentally created a business account, but I need a personal one. However, my account was immediately limited for no reason. They say there are some risks with my account. I didn't provide any card info or personal info, just my phone number and address. I'd like to close the account, but it can't be because limited. I contacted customer service, but they are not helpful. They just sent me the same info about limitations as it was in my email. What should I do? I need to solve the issue ASAP

[Mujahid7]

Hi @Evgenia23 

Welcome to the PayPal Community! I'm sorry to hear you're running into some restrictions on your account functionality. Have you checked the Resolution Center for any steps that need to be completed? If you find any there, here's a Help Center to guide you through Resolving a Limitation. 

If you're still running into issues after that, please feel free to reach out to our Customer Support teams by clicking 'Contact' at the bottom of any PayPal page.  

I hope that helps!  

- Mujahid