Issue with adding number to login into my account. HELP!

phangtonpower
Contributor
Contributor

I'm trying to log into my account, but when I do I have to confirm my phone number. When I try to add my number it doesn't fit and erases the first number so I can't receive my verification. It is a Japanese number. Country code is correct.  What am I supposed to do now?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@phangtonpower 

 

You can't add a Japanese number to a U.S registered personal account which is what you are posting with.

Have you opened a U.S paypal account instead of a Japanese one?

https://www.paypal-community.com/t5/user/viewprofilepage/user-id/14913742


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phangtonpower
Contributor
Contributor

I used a different browser and it worked. 
My account is from the US as well as the bank account I use for it. My address has been a Japanese one for over a decade now without issue. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@phangtonpower 

 

Not sure how you are getting away with it then as normally you can't add an international address to a paypal country specific account.

 

Read the link and be careful as you may be hit with a limitation at some point.

 

https://www.paypal.com/us/cshelp/article/can-i-change-the-address-on-my-paypal-account-to-another-co...


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