Locked out of account

CaptainGoob123
New Community Member

says "for security reasons please reset your password" but the only way I can confirm it is me is through the paypal app and I've been logged out on there as well, what do I do?

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1 REPLY 1

PayPal_Ayesha
Moderator
Moderator

Hello @CaptainGoob123,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I am sorry to know that you're having issues with your PayPal account. I know how important it is to have your account running smoothly. In this situation, I would recommend you try a web browser to see if you are able to log in to your account to reset your password. If you are still running into the same issue, the best option is to contact PayPal Customer Support directly through the available contact options on our website so that our advisors can guide you with the best possible options to access your account and once it has been fixed then you can make changes accordingly.

 

Regards,

Ayesha


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