Payoneer account with PayPal

[Carlos_Melara]

I tried to link my Payoneer account with PayPal, but I got the following message: This account needs help to link it. Contact us and we will help you. I need help to solve it. Both are new accounts

[sharpiemarker]

@Carlos_Melara 

Contact customer services for assistance:

1. https://www.paypal.com/sv/smarthelp/contact-us
2. Click Account profile and set up     
3. Click Bank account      
4. Click Link and confirm     
5. Click Message Us or Call Us below the This information might help box.     

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter

[PayPal_Olivia]

Hi @Carlos_Melara,

Thank you for your post, and welcome to the PayPal Community Forum as a new member!

As mentioned by @sharpiemarker, you are welcome to contact Customer Service. However, I did want to provide some insight that may help clarify the reason you're seeing an error when trying to link a Payoneer bank. PayPal is not compatible with virtual banks. It is not recommended to add a virtual bank, as even if it is able to be successfully added, it will most likely be declined as a payment method or withdrawal option at some point in the future. Please feel free to try to add a traditional bank account. If you continue to have problems when adding a traditional bank account, please do at that point contact Customer Service. 

I hope this information is helpful in guiding you to next steps.

Olivia