In late January, someone managed to access my PayPal account (even though I have two-factor login) and attempted to charge all of my cards 748 for a Dyson, but were unable to do so because I keep my cards locked when not in use. I replaced all the cards except the debit card because it looked like the bank had blocked it before it even got to my account.
In early February, I forgot to lock my debit card after using it and the next day the 748.00 charge hit my checking account.
Because my past experience with PayPal having my back (and others) has not been positive, and because it was such a large amount, I opted to go straight to my bank to filed a dispute, in part because I knew they'd issue a provisional credit while they were investigating the situation. 748 is half my husband's paycheck. I can't afford to lose that much.
My bank notified PayPal that they were investigating this. PayPal immediately sent me a message telling me to change my password (I already had). They also let me know that the bank had notified them andthat they couldn't investigate it unless I got the bank to drop the investigation, which they stated would be expedited.
No thank you. I know that trick.
Today, my bank let me know that they'd found in my favor and that it was definitely fraud.
PayPal has continued to list as an unresolved dispute that they are investigating (even though they aren't). I would very much like to close my PayPal account. I no longer trust this platform to protect my privacy. I removed all my cards and my checking account in February. But they won't let me close it because of this unresolved dispute.
Any advice as to how to handle this? I could ignore the account, but am uncomfortable with leaving it open as it still contains phone numbers and my address.
