Problem setting up new account

Glennd1
Contributor
Contributor

Trying to set up a separate PayPal account for my wife but can’t get beyond inputting her mobile number where it says unable to complete setup

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pkkh
PayPal Employee
PayPal Employee

Hi @Glennd1 

 

Thank you for making a Post. 

 

I understand you would like to set up a PayPal account for your wife and are facing issues. In order to sign up for a new PayPal account, I would recommend you use an email and phone number that are not linked to any account. Also, since PayPal is country-specific, make sure you choose the country accordingly and then try to sign up. If they face issues on their phone, try using a computer and an updated browser; it most likely will help. Also, don't use any VPN, and make sure to keep the location settings turned on. I hope it helps.

 

Regards,

Punith    

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pkkh
PayPal Employee
PayPal Employee

Hi @Glennd1 

 

Thank you for making a Post. 

 

I understand you would like to set up a PayPal account for your wife and are facing issues. In order to sign up for a new PayPal account, I would recommend you use an email and phone number that are not linked to any account. Also, since PayPal is country-specific, make sure you choose the country accordingly and then try to sign up. If they face issues on their phone, try using a computer and an updated browser; it most likely will help. Also, don't use any VPN, and make sure to keep the location settings turned on. I hope it helps.

 

Regards,

Punith    

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Glennd1
Contributor
Contributor
Thanks. All sorted
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