Quick Security Check used an old contact number

Gotenjg
New Community Member
I can't open my account due to the quick security check up. I have no issues with my password and all the common things but my issue with the quick security check up is that they used an old phone number. I already changed my phone number and all but after confirming it they are still using the old one, I can't open my account because of this. They are asking me to confirm my identity by sending a verification code to a number i no longer use. I have no way of accessing my account due to this problem. Send help plz.
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1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @Gotenjg 

 

Welcome to the PayPal community!

 

I understand that you are unable to access your account due to the security check up. Contacting our PayPal customer support directly is the best way to fix this problem. For contact information please refer to this link.

 

Thank you 

Gane26

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