Seemingly endless security challenge Captcha loop is maddening!!

[SuperKru]

What is going on with the Security Challenge (captcha) feature in PayPal? It puts me in a seemingly endless loop of identifying buses, cars, fire hydrants and cross walks, then on to pineapples and lady bugs, before I can get in my account. (If I ever do.) This happens virtually every time. Many times I get a message after everything that there was a problem and I have to log in again, then it finally goes into my account. This has not always happened. (I just noticed it over the last month or so.) I've seen other reports of this and the common reply/solution is to clear history/cache. I did this (on Chrome 107.0.5304.106) and it doesn't change anything. 

There are enough reports of this that I would think PayPal would change something about their log-in process. Even if it is a browser-interaction issue, shouldn't PayPal be able to institute some changes to keep it from happening? I say this because I don't have this problem logging in on ANY other site. (Banking, eBay, credit cards, etc.) Yes, of course I want my account to be safe on PayPal, but those other sites are just as important (or more) and they don't have a problem playing nice with Chrome.

I don't have time to wait 3 seconds for each image to refresh, click, refresh, another challenge, click, refresh, and on and on... It's crazy! Please institute some new log-in code PayPal. Figure this out please. Please! This only happens on your site. Sure, it may be related to the browser I use. But every other site seems to have figured out a way to make their code play nice with the most popular browser in the world...

[RedSand1]

It is getting impossible to do anything.  I am going through endless Capchas and even then have to have a call or text as well.  When I finally do get in they don't give me time to do what I need to do and log me out.  When creating invoices they don't give me time to list all the items without logging me out and then I have to go through it all again only for them to log me out before I've been able to complete my invoice.  When I'm doing my shipping I can't break off for a minute without getting logged out.  I can't work like this!!  

[PayPal_Olivia]

Hi @RedSand1 and everyone else,

Thank you all for your posts! I know how frustrating it is when you run into a technical difficulty with a CAPTCHA, and I'm sorry that you're experiencing that.

It is likely a bad cookie or cached file that is causing the loop. Please clear the cookies and cache in your browser and restart it. It's possible that you may have to do that cycle twice. I'm not entirely sure why, but I've found greater success after doing it twice than after only trying once. This solution has worked for most of the people I've talked to who have encountered this problem. If it does not do the trick, please contact Customer Service for further troubleshooting. 

I sincerely hope it's resolved with that simple step!

Olivia